Política de Privacidad

This Privacy Policy describes how NOAVARA (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on NOAVARA.com (the “Site”), or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Modified” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect – and have collected in the past 12 months – personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and types of personal information we collect.

Information We Collect Directly From You

Information you submit directly through our Services may include:

  • Basic contact details, such as your name, address, phone number, and email.

  • Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including username, password, and security questions.

  • Purchase information, such as items viewed, added to your cart, or saved to a wishlist.

  • Customer support information, including the content of your communications with us, such as messages you send via the Services.

Some features may require you to provide certain information. You may choose not to provide this information, but this may prevent access to some features.

Information We Collect Through Cookies

We also automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device information, browser details, network connection, IP address, and other interactions.

Information We Receive from Third Parties

We may receive information about you from third parties, including service providers and partners that collect information on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors, who collect payment details (e.g., bank account, credit/debit card information, billing address) to process your payments and fulfill your orders under our contract with you.

When you visit our Site, open or click on emails from us, or interact with our Services or ads, we or our partners may collect certain information using online tracking tools like pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information received from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their privacy policies. See the “Third-Party Websites and Links” section below for more details.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services to fulfill our contract with you, including processing payments, fulfilling orders, sending account notifications, managing purchases, returns, or exchanges, setting up shipping, enabling returns/exchanges, and allowing you to leave reviews.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing emails, SMS, or mail, and displaying product/service advertisements. This includes customizing the Services and advertising on our Site and other platforms.

Security and Fraud Prevention

We use your personal information to detect, investigate, and respond to fraud, illegal activity, or security threats. If you choose to register for the Services, you are responsible for keeping your login credentials secure. Do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communication with You

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond effectively, provide services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information on the cookies we use in connection with our Shopify-based store, please see: https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our Site and Services (e.g., remembering your actions/preferences), for analytics, and to better understand user interactions (in our legitimate interest to manage and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to personalize products, services, and advertising.

Most browsers accept cookies by default, but you can configure your browser to delete or reject them. Note that deleting or blocking cookies may negatively impact your experience and cause some features to malfunction.

How We Disclose Your Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These may include:

  • Service providers or contractors performing services on our behalf (e.g., IT support, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and marketing partners, including Shopify, who use your information in accordance with their own privacy notices.

  • With your direction or consent, for example, when shipping products or using social media login widgets.

Contact Us

For any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at:
📧 info@noavara.com